Customer FAQs

How does CLEARED4 work?


Your organization has created your profile already in our platform using your name and phone number (and/or email). As soon as you are set as active, you will receive a welcome message to your phone and/or email with a private link. This is your personal, secure link to your health survey. The link never changes so you can save it to your phone home page and launch it like an app, or bookmark it to your computer. You will get regular reminders from your organization to take your health survey before you arrive.




I was included in CLEARED4 by mistake/ I no longer work for my organization/ I wish to be removed from this platform.


Please contact your administrator or HR department to be completely removed from the platform, meanwhile follow these steps to stop receiving any reminders: 1. Click on your personal link and click the gear icon, located on the upper right corner of your screen. 2. Uncheck Remind Via SMS and Email to stop all reminders.




Do I have to show my GreenPass when I arrive at my place of work?


Each organization has a choice of how they are checking your GreenPass. You should receive information from your organization on what their expectations are. You might asked to do nothing except complete the survey, or you might be asked to scan your GreenPass when you arrive at your place of work.




I have never received a text and/or email welcome message.


Check with the administrator of your organization to see if: 1. Your mobile phone number is correct 2. Your email address is correct 3. You are on Active Status 4. Did you type STOP to the text messages? If so, type START back to the text messages. If you block the CLEARED4 phone number, you will not receive text message reminders. 5. Please check your spam filter and mark no-reply@cleared4.org as safe. If you mark it as SPAM, you will not receive the email reminders.




First time users: I cannot open the link or the link does not work.


Follow these steps one at a time, checking after each step to see if the link works: 1. If using an iPhone, go to Settings>Safari and turn off “Block all cookies.” Then restart phone 2. If unblocking cookies is not the issue, restart phone in any case 3. If the link still does not work, try opening the link on another device: phone, tablet or laptop. 4. If the link works on another device, then this can be a temporary fix NOTE: If you have already completed the survey for that day, before the reminder time, you will not receive a reminder.




Regular users: I cannot open the link or the link does not work anymore.


Follow these steps one at a time, checking after each step to see if the link works: 1. Close all old CLEARED4™ browser windows 2. Restart phone 3. If the link still does not work, try opening the link on another device: another phone, tablet or laptop. 4. If the link works on another device, then this can be a temporary fix NOTE: If you have already completed the survey for that day, before the reminder time, you will not receive a reminder.




How do I turn on/off text and/or email reminders or adjust the time of my reminders?


Click on your personal link to open your health survey and click the gear icon, located on the upper right corner of your screen. 1. Update your mobile number and email address 2. Check or uncheck Remind via SMS and/or email as desired 3. Select preferred Remind Me time 4. Make sure you scroll down and hit SAVE when done.





What's CLEARED4?

Watch this quick informative video to learn more about what CLEARED4 is and how it helping you and your workplace stay ahead of the curve by automating the process of ensuring a safer Covid-19-free environment.

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Customer FAQS

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Address:

CLEARED4
17250 Dallas Pkwy
Dallas, TX, US 75248

670 Montauk Highway, #115,

Water Mill, NY 11976

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